Sublime Studio privacy policy

At Sublime Studio, your privacy is important to us. This Privacy Policy explains how Sublime Studio Co Pty Ltd (ABN 38 690 513 181) ("Sublime Studio", "we", "us" or "our") collects, uses, stores and protects your personal information when you interact with our website www.sublimestudio.com.au ("Site"), complete our Psychological Capital Assessment, book a Discovery Session, join the Community Membership waitlist or contact us. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information we collect

We collect the following personal information, most of which you provide to us directly:

• Name and email address, when you complete the assessment, book a Discovery Session, join a waitlist, subscribe to our resources or contact us.
• Psychological Capital Assessment responses and results, including your answers to each question and your scores across Hope, Efficacy, Resilience and Optimism.
• Business stage and revenue, which you provide when completing the assessment.
• Enquiry messages you send us through the contact form.
• Waitlist email addresses, when you join the Community Membership waitlist.
• Booking details, including your name, email address, the date and time of your Discovery Session and any notes you add when booking.
• Technical and analytics data, such as your IP address, browser and device type, the pages you visit, how you arrived at our Site and how you use it.

You can choose not to provide personal information to us, but if you do, we may not be able to deliver your assessment results, book a session with you or respond to your enquiry.

2. Sensitive information

Your Psychological Capital Assessment results, and anything you choose to share with us in an enquiry or booking, may be health information or other sensitive information under the Privacy Act 1988 (Cth). We only collect this information with your consent, which you give by completing the assessment or sending us your message. We use it only to provide your results, to prepare for and run your debrief or Discovery Session, and to deliver our coaching services to you. We do not use sensitive information for marketing, and we do not disclose it to anyone other than the service providers described in section 4 who need it to deliver our services.

3. How we use your information

We use your personal information to:

• Deliver your Psychological Capital Assessment results and debrief
• Schedule and run Discovery Sessions
• Manage the Community Membership waitlist and let you know when places open
• Respond to your enquiries and requests
• Provide, improve and develop our coaching services
• Send you information about our services, newsletters and updates, where you have opted in (you can unsubscribe at any time using the link in any email)
• Understand how visitors find and use our Site, so we can improve it
• Comply with our legal obligations

4. Where your information is stored and who we share it with

The Psychological Capital Assessment runs on our own website, and your responses and results are stored on our Site's hosting platform. We use a small number of trusted service providers to operate our Site and deliver our services:

• Replit, which hosts our Site and the assessment
• Calendly, which manages Discovery Session bookings
• ClickUp, where we store contact, waitlist and enquiry details and manage our email communications
• Google Analytics, which provides website analytics and conversion tracking

Some of these providers store information on servers located outside Australia, including in the United States. Where this happens, we take reasonable steps to make sure your information is handled in a way that is consistent with the Australian Privacy Principles. We do not sell, trade or share your personal information with any other third parties, except where required by law or where necessary to deliver our services through the providers listed above. We take reasonable steps to protect your information from misuse, interference, loss and unauthorised access, modification or disclosure.

5. Cookies and analytics

We use cookies and similar technologies on our Site. We use Google Analytics for analytics and conversion tracking so we can understand how visitors use the Site, which pages they view, where they come from and which actions they take, such as completing the assessment or booking a Discovery Session. This data is collected in aggregate and is not used to identify you personally. You can adjust your browser settings to refuse or delete cookies, although some features of the Site may not work as intended if you do.

6. Retention and deletion

We keep your personal information only for as long as we need it for the purposes described in this Privacy Policy, or as required by law. Assessment responses and results are retained so we can deliver your debrief and, if you go on to work with us, support your coaching. Enquiry messages and booking details are retained while we are working with you and for a reasonable period afterwards. When we no longer need your information, we take reasonable steps to delete it or de-identify it. You can ask us to delete your information at any time by contacting hello@sublimestudio.com.au, and we will do so unless we are required by law to keep it.

7. Access and correction

You can request access to the personal information we hold about you and ask us to update or correct it if it is inaccurate, out of date or incomplete. To make a request, contact us at hello@sublimestudio.com.au. We will respond within a reasonable time and will not charge you for making a request. If we are unable to give you access or make a correction, we will tell you why.

8. Complaints

If you have a concern about how we have handled your personal information, please contact us first at hello@sublimestudio.com.au. We take complaints seriously and will respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

9. Sublime Pulse members

If you are a member using Sublime Pulse, your use of that service is also covered by the Sublime Pulse Privacy Policy and the Sublime Pulse Terms of Use, which can be found on the sublimestudio.com.au website. Where this Privacy Policy and the Sublime Pulse Privacy Policy both apply, the Sublime Pulse Privacy Policy applies to information collected through Sublime Pulse.

10. Links to other websites

Our Site may contain links to third-party websites or resources. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page and publish the updated version on our Site. We encourage you to review this Privacy Policy periodically.

12. Contact us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact: Sublime Studio Co Pty Ltd (ABN 38 690 513 181) Victoria, Australia hello@sublimestudio.com.au